FAQ

PRODUCT

We use only the finest natural ingredients including herbs, mud, and natural oils.

Filled with bioactive natural substances that promote powerful detoxification and restore natural pH levels, peat in our Medileen’s cleansing balm effortlessly removes makeup and cleanses other destructive impurities.

Since konjac is made of fibers, it can delicately remove dead skin cells even on sensitive, dry skin. Konjac in our Medileen’s cleansing balm delicately cleanses, massages, and stimulates the skin without damaging the surface, leaving the skin super soft.

Moringa seed oil in our Medileen’s cleansing balm helps preserve moisture in the layers of the skin and does not leave the skin dry after washing. Its extract provides deep skin nutrition thanks to vitamin A, vitamin C, and vitamin E, helping boost collagen, reduce wrinkles, and deliver anti-inflammatory benefits.

Our Medileen’s cleansing balm is 100% vegan and has undergone no animal testing whatsoever – ethical beauty for a conscious earth.

Our Medileen’s cleansing balm is made from harvested herbs and botanical ingredients, native to Thailand and Finland.

Since we use only natural ingredients, our Medileen’s cleansing balm has a shelf life, approximately 24 months.

We recommend you to apply our Medileen’s cleansing balm every day if you wear makeup regularly. For people who don’t wear makeup regularly, we recommend you to apply twice a week.

With or without makeup on your face, please (1) apply a pea-sized amount of our Medileen’s cleansing balm and massage in a circular motion. (2) Leave it on your face for 1 minute. (3) Rinse thoroughly with water to cleanse the skin and remove makeup.

Yes, every application of our Medileen’s cleansing balm deeply cleanses without drying the epidermis. Our ingredients are loaded with skin-soothers and completely free from irritants.

Yes, our Medileen’s cleansing balm has the highest organic detox abilities, which help to exfoliate dead skin cells that clog pores and suck in the excessive oil provided by the cosmetics products (e.g. sunscreen) from your face.

Our Medileen’s cleansing balm removes makeup in general but not waterproof mascara or eyeliner. We recommend you to use oil-based eye removers first before applying our cleansing balm.

After using our Medileen’s cleansing balm, you may use your cleansing gel/foam to wash your face again for the best result.

You may use a cloth to wipe off the cleansing balm or rinse thoroughly with water to remove it.

ORDERS AND DELIVERY
Once you place your order, you will shortly receive an order confirmation via email. In the email, you will receive a generated password for you to use to log into my order on our website. You can change the password once you log in. When you log into my order page, you will be able to view, return and track your order. Once your order is on its way, we will also send you another email with tracking information. If you have trouble tracking your order, please contact us at support@medileen.co.uk or use our live chat feature.
We aim to get all orders shipped out as quickly as possible. This means that there is a very short timeframe between placing and shipping your order with which we can arrange a cancellation. If you have already received an email to let you know that your order has been shipped, unfortunately, we won’t be able to cancel the order. Instead, you can choose to make a return by logging into my order page. Once the product has been returned to us, we will process a refund back to your account.
UK Standard Delivery FREE UK standard delivery on all orders. Delivery is usually within 3-5 working days, not including Bank Holidays. UK Express Delivery £6.95. Orders placed before noon Monday to Thursday will arrive on the next working day, not including Bank Holidays. Orders placed before noon on a Friday will arrive on the following Monday. EU Delivery £11. Please allow 10-14 working days for delivery.
RETURN

We hope that you will be delighted with your order. However, if for any reason you are not satisfied we are happy to offer a refund or replacement on any products returned to us within 14 days of your receipt, provided they are in their original, unopened, and unused condition.

We would be more than happy to offer a refund or replacement on any products which arrive damaged or faulty.

To make a return, please log into my order page using an email address you use to make an order and a generated password provided in an order confirmation email. Our team will get in touch with you within 24 hours. Details on how to send the product(s) back to us will be emailed to you shortly after submitting the returns form.
It can take up to two weeks to receive and process your return. A refund notification email will be sent to you as soon as we have issued your refund.